Being able to contact your cloud hosting supplier any time you have any sort of questions or encounter any problems is quite important and how fast they will answer back and take action is crucial, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are usually an easy way to recognize genuine providers from resellers. The second generally answer just to e-mail messages or support tickets and you will need to wait for a whole day or longer so as to receive an answer. When your issue involves several responses, you may end up losing days in order to get a simple problem fixed. When you use the services of a legitimate and reliable web hosting company, you'll be able to connect with the support team at any time and receive a prompt response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all our cloud hosting packages are twenty-four-seven, so you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can phone us, chat with an agent or send an email. If you do have an account, you are able to open a support ticket on top of the other three ways of communication. You can select the best way to contact us depending on where you are or what equipment you use. We're able to assist you for more or less any webhosting-related question that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the maximum response time will never exceed an hour.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max response time guarantee, you will benefit from timely support when you purchase a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that if you open a ticket from your billing account or you send an e-mail message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the more suitable option if the issue in question needs more time to be solved or when it needs to be sent to our admins, because it's far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.