Integrated Ticketing System

There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It is the least complicated method of correspondence for several reasons. In case no customer support staff member is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always be received. Moreover, you can copy and paste large bits of information without the need to worry about printing errors, and in case a specific problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide info or to adhere to instructions, you’ll need to use no less than two separate admin interfaces and this number might grow in case you want to manage several domains. On top of that, a lot of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting an answer.