Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting feature an integrated ticketing system, which is included in our custom-built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same place – invoices, files, emails, trouble tickets, etc., eliminating the need to log in and out of different interfaces. If you have any technical or pre-sales questions or any problems, you can open a ticket with just several clicks of the mouse without the need to log out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a number of help articles, which will provide you with additional information and which may help you fix any specific problem even before you open a ticket. We guarantee a trouble ticket response time of no more than one hour, even in case it’s a weekend or a legal holiday.