When your website hosting company offers live chat support, you're able to talk with a representative in real-time and learn useful info or get an issue resolved promptly. The basic advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with web access, so that you won't pay any charges when you are in another country or state. Furthermore, it will be simpler to copy and paste information for instance domains, usernames or error messages in other words details that are sometimes difficult to provide to the other side on the phone. The live chat is also a considerably faster solution to contact your web hosting company's support crew in comparison to using a ticketing system. What's more, when some trouble needs a little more time to be taken care of, you are able to do something else entirely while you wait for assistance on the live chat, so you won't waste time - something that's not possible when you are on the phone.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we offer live chat support as well. You're able to contact us every day, including weekends and holidays, and we can give you more information about the Linux cloud hosting that we provide in case you are not a customer yet, or about basic and billing questions in case you already have a user profile. Although for entirely tech matters you will need to open a ticket to the technical assistance team, since such issues will need more time to be resolved, you may still contact us through the live chat for some tech info. For example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you a lot of time. Even when our telephone lines are already off for the day, you can talk to a live person.