Should you ever face a problem with your website and be unable to rectify it yourself, ask the web hosting company’s client support team to help you bring the website back online. A prompt resolution would be the most optimal scenario, but a lot of hosting companies reply within twenty four hours and even more, especially if you’re doing business with a reseller. Even if your problem can be easily solved, your website may not work satisfactorily or may not be reachable whatsoever for a longer stretch of time, so you may lose potential clients as it’s extremely unlikely that anybody would return to a site that is inoperative. That being said, you ought to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a timely fashion. If a software app update does not proceed as planned or if you erase something by mistake, for instance, the website should be restored speedily so as to avoid elongated unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any customer support ticket that you submit or any e-mail that you send is just sixty minutes, even in case you contact us on weekends and national holidays. Regardless of the essence of your problem or query, we’ll lend a hand momentarily and will provide you with the needed info to sort out any problem with your sites. The real reply time commonly doesn’t surpass 15-20 minutes, so you can just forget about waiting around for hours to get an issue resolved or even worse – waiting around a whole day only to obtain a response that more info is needed while nothing is solved. We will offer you assistance in a timely fashion because we know exactly how invaluable time can be in the dynamic digital era. The sixty-minute response guarantee applies to any billing or technical question that you may have related to our Linux cloud hosting.