Though this is not the keyfactor to help you identify a dependable cloud hosting company from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to reach someone if you're looking for assistance. The phone support for hosting services may vary from standard to dedicated, therefore the issues that can be resolved with a phone call vary depending on the supplier. In most cases, these issues are simpler and feature billing or first level tech issues because more difficult tasks often require a support ticket where both you and the administrators can track the proceedings with a particular issue. However, being able to call your supplier will save you considerable time and efforts for the multitude of small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
Our cloud hosting packages offer telephone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you can phone us and find out more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you're able to contact the telephone number that is nearer to you. If you're a current customer, we will help you promptly with all of the general and billing issues as well as with a number of technical issues so as to save you time and efforts - we acknowledge the fact that often it's easier to talk with a live person and get things done without delay. Of course, some issues cannot be taken care of on the phone, so if this is the case you are able to use our ticketing system.