A 99.9% Server Uptime
Our cloud hosting platform is based on a solid, world–class hardware architecture and a heavily customized Linux distro. Thus, regardless of what your web site is, or how many visitors you’ve got, or even if there is a DoS attack, our hosting servers will remain up and running and your sites will stay visible online.
Our Linux cloud hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is very important that you also set up your own network infrastructure. For this reason, we built a custom internal network in all our data centers. Relying on top–drawer Juniper switches and routers, our internal network allows for hyper–fast data transfer speeds and is completely redundant.
Because of this, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, regardless of which hosting package you’ve chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are unsatisfied with our services, or if you think that they are inadequate, or if you decide that you should use a Linux VPS hosting rather than a cloud hosting account – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control over your domains even if you terminate your account with us.
24/7 Technical Support
We’ve mindfully selected each individual member of our 24x7 support staff so that we can offer you the best possible technical support you can get. Each one of our techs has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. And they are at your disposal 24/7 – you will be able to call them at any moment and they will reply back to you ASAP.
Their average support ticket response time is under twenty minutes, while with many other hosting firms you are forced to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in less than one hour.