A Sixty–Minute Ticket Response Time Guarantee
We offer a one–hour response time warranty for any support ticket or email that you submit to our client service staff. We will rapidly reply to all the standard inquiries and forward the matter to our server administrators if further assistance is needed. If you take advantage of our Admin Services package, we’ll perform any of the included server administration tasks at a time that has been discussed with you in advance.
An Outstanding Support Service
We’ll be at your disposal 24–7–365 to respond to any inquiries that you may have related to our Web Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help handling server admin tasks, you can take a glance at our Admin Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services
An Intuitive Help Area
We have equipped our Web Control Panel with a circumstantial knowledgebase, which offers detailed explanations of all its features and functionalities. Besides, we have filmed in–depth video tutorials that will further show you how to carry out a given task or solve a frequently encountered issue. All the instructional articles and the video tutorials are readily accessible from each Web Control Panel section through the Videos and Help buttons situated in the top right corner.