1 hour ticket response
Timely assistance is our fundamental concern and that’s why we’ve got a team of proficient client support engineers who are prepared to offer a prompt reply to any question that you may have. Simply submit your client support ticket from your Web Control Panel and we will respond within one hour at the latest. In fact, we strive hard and aim for a 20–minute response time.
A Premium Tech Support Service
Our support engineers have considerable experience in the Linux cloud hosting arena and are practiced enough to provide a prompt solution to your problem. If, however, the situation at hand is not within the competency of a customer support engineer, the trouble ticket will be forwarded to a programmer or administrator for additional investigation.
An Easy–to–Navigate Help Center Section
Incorporated into the Web Control Panel is an easy–to–browse Help section, which features various information sources. You can search through a frequently updated knowledgebase featuring web hosting account management articles and site management articles, check out the how–to video tutorials or take a glance at the F.A.Q. database.